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Vacancy: IT Administrator, IRFU

30th June 2015 By Munster Rugby

Vacancy: IT Administrator, IRFU

The IRFU would like to invite applications for the position of IT Administrator. Reporting to the IT Manager, the successful candidate will provide on-going support and cover to the IT Department.

This position is being offered on an initial 2 year full-time, fixed-term contract basis. To apply, please email your CV to Eoin Ward (HR Generalist) at recruitment@irfu.ie or by post to Eoin Ward, HR Generalist, IRFU, 10/12 Lansdowne Road, Ballsbridge, Dublin 4. The closing date for applications is strictly 13:00 on Friday, 10th July 2015.


ROLE AND PURPOSE OF POSITION

To provide on-going support and cover to the IT Department

REPORTING RELATIONSHIPS

Operational: IT Manager
Functional: Director of Finance

WORKING RELATIONSHIPS:

  • IT Manager
  • Director of Finance
  • Operations Department
  • Coaching Department
  • IRFU Clubs
  • IRFU Staff
  • Branch Staff


KEY QUALITIES

Essential:

  • Excellent organisational, planning and teamwork skills.
  • Strong interpersonal and communication skills.
  • A good knowledge of MS Office packages, word and excel.
  • Qualification in network administration.


Desirable:

  • Experience in an IT related role.
  • Experience of working in IT projects – testing, requirements etc.
  • Experience of working with sports administration systems.
  • Experience of user training


RESPONSIBILITIES

IT

  • Support IRFU users across standard/customised business applications and devices (e.g. Microsoft Office 2013, anti-virus/anti-spam, iPhones, telephony, printers, spam filtering, backup, Rugby Systems) both face-to-face and remotely via telephone.
  • Troubleshoot connectivity issues (LAN based and remote access).
  • Equipment deployment and asset tagging of equipment. Stock management of toners and cartridges.
  • Windows 2008 Server Active Directory user management.
  • Office 365 Exchange/SharePoint/Skype support
  • Other tasks related to supporting the technical needs of users in a business environment.
  • Provide cover for the IT Manager/Application Analyst when he/she is out of the office for whatever reason (i.e. leave, meetings, project work etc.
  • Resolve 1st level tickets in a timely manner
  • Escalation/Logging of all 2nd level bugs/issues to IT Vendors


PERFORMANCE MEASURES

  • Maintain effective relationships with various staff within the department/IRFU, branches and clubs.
  • Establish efficient work practices.
  • Make effective and informed decisions in relation to the role.
  • Portray a competent and professional image of the IRFU on behalf of the IT department
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