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Vacancy: IT Administrator, IRFU

30th June 2015 By Munster Rugby

The IRFU would like to invite applications for the position of IT Administrator. Reporting to the IT Manager, the successful candidate will provide on-going support and cover to the IT Department.

The IRFU would like to invite applications for the position of IT Administrator. Reporting to the IT Manager, the successful candidate will provide on-going support and cover to the IT Department.

This position is being offered on an initial 2 year full-time, fixed-term contract basis. To apply, please email your CV to Eoin Ward (HR Generalist) at recruitment@irfu.ie or by post to Eoin Ward, HR Generalist, IRFU, 10/12 Lansdowne Road, Ballsbridge, Dublin 4. The closing date for applications is strictly 13:00 on Friday, 10th July 2015.


ROLE AND PURPOSE OF POSITION

To provide on-going support and cover to the IT Department

REPORTING RELATIONSHIPS

Operational: IT Manager
Functional: Director of Finance

WORKING RELATIONSHIPS:

  • IT Manager
  • Director of Finance
  • Operations Department
  • Coaching Department
  • IRFU Clubs
  • IRFU Staff
  • Branch Staff


KEY QUALITIES

Essential:

  • Excellent organisational, planning and teamwork skills.
  • Strong interpersonal and communication skills.
  • A good knowledge of MS Office packages, word and excel.
  • Qualification in network administration.


Desirable:

  • Experience in an IT related role.
  • Experience of working in IT projects – testing, requirements etc.
  • Experience of working with sports administration systems.
  • Experience of user training


RESPONSIBILITIES

IT

  • Support IRFU users across standard/customised business applications and devices (e.g. Microsoft Office 2013, anti-virus/anti-spam, iPhones, telephony, printers, spam filtering, backup, Rugby Systems) both face-to-face and remotely via telephone.
  • Troubleshoot connectivity issues (LAN based and remote access).
  • Equipment deployment and asset tagging of equipment. Stock management of toners and cartridges.
  • Windows 2008 Server Active Directory user management.
  • Office 365 Exchange/SharePoint/Skype support
  • Other tasks related to supporting the technical needs of users in a business environment.
  • Provide cover for the IT Manager/Application Analyst when he/she is out of the office for whatever reason (i.e. leave, meetings, project work etc.
  • Resolve 1st level tickets in a timely manner
  • Escalation/Logging of all 2nd level bugs/issues to IT Vendors


PERFORMANCE MEASURES

  • Maintain effective relationships with various staff within the department/IRFU, branches and clubs.
  • Establish efficient work practices.
  • Make effective and informed decisions in relation to the role.
  • Portray a competent and professional image of the IRFU on behalf of the IT department
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